Simple Version: Lovio is an 18+ dating app for meeting people worldwide. We process the account, profile, matching, chat, and safety data needed to run the service. You can sign up with email, Apple, or Google, you control your profile, and you can delete your account anytime.
Welcome to Lovio
Lovio is a dating app for meeting people from around the world. You send a "Hey" to people you're interested in, and when someone Heys you back it becomes a match so you can start chatting. This Privacy Policy explains what information we process, why we process it, and the choices you have when using Lovio and our website. Lovio is intended only for adults aged 18 and older.
Information We Collect
Account and Profile Data
When you create an account and build your profile, we process the information you choose to provide, such as:
- Name or username
- Profile photos
- Date of birth and age
- Gender and who you're interested in
- Bio and interests
- Country and city
- Optional details such as height, languages, occupation, education, and lifestyle preferences
Sign-In Data
You can sign up and sign in with email, Apple, or Google. Depending on the method you choose, we process your email address and the authentication data needed to create and secure your account. When you use Apple or Google, we may receive a provider user ID and, if shared, your email address.
Photo Verification Data
Lovio offers photo verification so people can show they are real. If you choose to verify, we process a verification selfie and your verification status to confirm the selfie matches your profile photos. See the "Face Verification and Face Data" section below for how this is handled.
Activity and Content Data
To provide the app experience, we process content and interaction records such as:
- Profiles you view, Heys you send and receive, and your matches
- Chat messages and any media you share in chats
- Filters and discovery preferences you set
- Reports, blocks, and moderation actions
- Subscription and purchase status
Location Data
With your permission, Lovio may use your device location to detect your country and show you relevant profiles. You can set or change your location, and you can control location access in your device settings. Lovio does not display your precise location to other users.
Device and Technical Data
We process basic technical information (such as device type, app version, and diagnostic data) needed to operate the app, keep it secure, and troubleshoot problems.
When you contact support through our website, you may provide an email address so we can reply to your request.
How We Use Your Information
We use information to operate and improve Lovio, including to:
- Provide core features: sign-in, profile discovery, Heys, matches, chats, and notifications
- Personalize discovery: show profiles based on your preferences, such as who you're interested in and your location
- Confirm authenticity: process photo verification results and show verified badges
- Maintain safety: review reports, blocks, moderation checks, and anti-fraud signals
- Manage subscriptions: deliver and restore Lovio Platinum benefits
- Support and improve: respond to requests and keep the service reliable
Face Verification and Face Data
Lovio requires selfie verification before an account can access the platform. This verification is used only to confirm that the person taking the verification selfie matches the profile photos uploaded during registration.
- Purpose: Face images are used only to verify identity during account verification.
- Face data retention: Lovio does not permanently retain face data or verification selfies after verification is completed.
- Storage period: Verification images are processed temporarily during the verification process and are deleted immediately after the verification is complete.
- What we keep: Only the verification result (for example, Verified or Not Verified) may be stored with your account.
- Third party: Verification images are securely processed using Amazon Rekognition, a service provided by Amazon Web Services (AWS), solely to perform the requested identity verification.
- Reason for sharing: Images are shared only to compare the verification selfie with the profile photos uploaded by the user.
- Third-party retention: Lovio does not instruct Amazon Rekognition to retain verification images after processing. Please refer to Amazon Web Services documentation for details about its processing practices.
- No biometric identification: Lovio does not use face data to identify users across other users, databases, or services, and does not create biometric templates or facial recognition profiles.
- No sale of face data: Lovio never sells face data or shares it with advertisers.
Verified Badge
Photo verification is optional but encouraged:
- Verified badge: completing a photo check adds a verified badge to your profile so others know you're a real person.
- Re-review: verification status may be reviewed again if we detect safety, fraud, or policy concerns.
Subscriptions and Purchases
Lovio offers an optional paid subscription, Lovio Platinum, which unlocks features such as seeing who sent you a Hey, unlimited Heys, an ad-free experience, additional daily chats, Travel Mode, and a priority boost. Purchases are processed by the Apple App Store or Google Play, not by Lovio, and we do not receive or store your full payment card details. We process your subscription and entitlement status so we can provide and restore your benefits.
Advertising
Lovio may show ads to users who are not subscribed to Platinum. Advertising may be provided through third-party services such as Google AdMob, which may process limited device and advertising identifiers to deliver and measure ads. Platinum removes ads.
Notifications
With your permission, Lovio sends push notifications for events such as new Heys, matches, and messages. You can turn notifications off at any time in your device settings.
Safety and Moderation
Lovio includes reporting and blocking tools to help protect the community. We may review reports, apply enforcement actions for guideline violations, and use moderation systems to reduce fake, abusive, or explicit content. Our goal is to support a respectful dating experience for adults.
How We Share Information
We share information only as needed to run Lovio:
With Other Lovio Users
Your profile information and in-app activity (such as your photos, bio, and the Heys you send) are visible to other users based on how the app works. Your verification selfie is never displayed publicly to other users.
With Service Providers
We use service providers — such as hosting, database, messaging, analytics, verification, and advertising providers — to operate Lovio. This includes providers such as Google Firebase (hosting, database, notifications) and Amazon Web Services (verification).
For Sign-In and Purchases
We rely on Apple, Google, and email providers to authenticate accounts, and on the Apple App Store and Google Play to process purchases.
For Legal Reasons
We may disclose data when required by law or when necessary to protect users and the platform.
What We Never Do
We do not sell personal data.
Data Security
We apply technical and organizational controls intended to protect Lovio systems and user data. No internet-based service can guarantee absolute security, but we work to safeguard account, chat, and verification information appropriately.
Account Recovery and Deletion
You access Lovio through the email, Apple, or Google account you used to sign up. If you sign in with Apple or Google and lose access to that provider account, recovery may depend on restoring access with the provider first. You can request account deletion from in-app settings, which starts the removal of your profile and related account data from Lovio systems.
Your Controls
Inside the app, you can:
- Edit your profile, photos, and preferences
- Set or change your location
- See whether your account is verified
- Block and report other users
- Manage your subscription through the App Store or Google Play
- Delete your account
Children's Privacy
Lovio is a dating app strictly for adults aged 18 and older. It is not directed to children, and we do not knowingly allow anyone under 18 to use the service. If we learn that an account belongs to someone under 18, we may remove it.
International Users
Lovio is available globally. Data may be processed in countries where our providers operate infrastructure.
Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or product changes. The updated date at the top reflects the latest version.
Contact Us
Questions about privacy? We're here to help:
- Email: [email protected]
- Support: Visit our Support page
Remember: Lovio is for adults 18 and older. You control your profile and can delete your account at any time from in-app settings.